Written by a leading healthcare academic and an accredited international business coach, this book takes a new approach to one of the most crucial issues in healthcare – how to care for patients appreciatively, responsively and compassionately.
This book brings together a team of international contributors who provide expertise on current strategies, tactics, and methods for understanding quality of US healthcare delivery and processes. It provides a solid foundation on the components and importance of quality, while incorporating techniques to continuously improve and transform a healthcare system.
Offers an introduction to the field and practice of quality management and reveals the best practices and strategies health care organizations can adopt to improve patient outcomes and program quality.
Author David A. Shore of the Harvard School of Public Health speaks directly to the health care leaders and managers who see the need for change, but keep encountering nearly insurmountable challenges.
Provides guidance on strategic planning, analysis of the health services environment (both internal and external) and lessons on implementation. It also looks at organizational capability, sustainability, CSR and the sources of organizational inertia and competency traps.
The book presents a broad overview of the system's numerous components, assesses the historical influences that brought us to our present state, and examines the trends and emerging opportunities through which we can attain a better future.