TIM-6210 V3

Bhat, K.S. (2010). Total quality management. Text and cases. Mumbai, India: Himalaya Publishing House.
While this is a dated reference, it provides an excellent introduction to quality management, philosophies, and frameworks proposed by the "fathers of quality" and how they were applied and proven successful.
◾ Read Chapter 1, Introduction to Quality. It offers an excellent introduction to the fascinating world of quality management.
◾ Read Chapter 2, Managing Quality. It introduces the concepts of total quality management aligned with modern practices.
◾ Read Chapter 3, Quality Management Philosophies. It presents and discusses precepts and models proposed by quality "gurus."

Ayi Tejaningrum. (2019). Implementation the Trilogy Juran in SMEs business case study in Indonesia. IOP Conference Series: Materials Science & Engineering, 506(1), 1.
An interesting read that presents and discusses the importance of quality management and steps to follow for successful implementation of a total quality management program based on its three main phases: Quality planning, quality control, and quality assurance.

Butt, J., & Ivanov, S. (2017). Study of a large office supply retail organization: How good companies slowly go out of business. International Journal of Organizational Innovation, 9(4), 110–115.
This reading reviews a case study on how an organization applied W. Edwards Deming 14 points for quality improvement to their processes to improve services and operations.

Venzor, A., & Ivanov, S. (2017). Strategies to improving corporation x: practical application of Abilene Paradox Theory of Jerry B. Harvey and Leadership Theory of W. Edwards Deming. International Journal of Organizational Innovation, 9(3), 105–110.
Interesting case study on how theories and models for quality management are compared to assess which is suitable for the scenario under study.

Golan, S. (2019). New software technology advances the practicality of Quality 4.0: It's time to close the gap between Quality 4.0 and Industry 4.0. Quality, 58(10), 42-44.
With the advent of Industry 4.0 or the digital era, quality must adapt and incorporate control criteria to ensure controlled implementations, deployments, and later operations of new technologies, like AI, machine language, among others.

Merrill, P. (2019). Be ready: Develop your people and process skills to be a part of Quality 4.0. Quality Progress, 52(10), 54-56.
Another interesting read on the evolution of quality to match industry evolution into the digital age, or Industry 4.0.