Quality Management and Web 2.0 Tools Embedded in the Agile Approach for EducationDovleac, R., Sad, A., Ionică, A., & Leba, M. (2019). Quality management and Web 2.0 tools embedded in the agile approach for education. Quality - Access to Success, 20, 329-334.
Another case study, this time in education, where quality tools are used for analysis and determination of recommendations for improvement.