Global trends in human resource management: A twenty-year analysisLawler, E. E., Boudreau, J. W., Lawler, E. E. I., & John, B. (2015). Global trends in human resource management: A twenty-year analysis. ProQuest Ebook Central.
Read Chapter 8: Measuring Efficiency, Effectiveness, and Impact.
This chapter focuses on different tools HR can use to measure efficiency, effectiveness, and impact.