The healthcare quality book: Vision strategies and tools (3rd ed.)
            
        
            
    
    
                
            Maulik S. Joshi, Elizabeth R. Ransom, David B. Nash, & Scott B. Ransom. (2014). The healthcare quality book: Vision strategies and tools (3rd ed.). Health Administration Press. 
Chapter 1: Healthcare Quality and the Patient
Chapter 2: Basic Concepts of Healthcare Quality