Moderating Claims and Disputes through Collaborative ProcurementElhag, T., Eapen, S., & Ballal, T. (2020). Moderating claims and disputes through collaborative procurement. Construction Innovation (Emerald Group Publishing Limited), 20(1), 2-32.
This article reveals that the top causes of claims and disputes comprise the following: variations because clients initiated change requests; contractors selection on low bid only rather than including quality and performance considerations; and unfair risk allocation where the majority of risks are transferred to contractors.