Administration and Management in Criminal Justice: A Service Quality Approach
Allen, J.M., & Sawhney, R. (2019). Administration and management in criminal justice: A service quality approach (3rd ed.). Sage Publications.
Read Chapters 2 and 4.
Chapter 2 explains the different open and closed systems of management models. Chapter 4 discusses the idea of environmental factors on the criminal justice system, including diversity ideas, funding, and unions as factors.
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