Administration and Management in Criminal Justice: A Service Quality Approach
Allen, J.M., & Sawhney, R. (2019). Administration and management in criminal justice: A service quality approach (3rd ed.). Sage Publications.
Read Chapters 2 and 4.
Chapter 2 explains the different open and closed systems of management models. Chapter 4 discusses the idea of environmental factors on the criminal justice system, including diversity ideas, funding, and unions as factors.
Access your Redshelf book in the Getting Started module of the course or click on Bookshelf in the top navigation bar of the course.
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