Dashboards and scorecards: Tools for creating alignmentJoshi, M., Ransom, E. R., Nash, D. B., & Ransom, S. B. (2014). Dashboards and scorecards: Tools for creating alignment. In The healthcare quality book: Vision, strategy, and tools: Vol. Third edition.Health Administration Press.
As you read Chapter 10, “Dashboards and scorecards: Tools for creating alignment,” note the importance the authors place on the use of real-time data analysis using scorecards and/or dashboards, not only for healthcare administrators but also for stakeholders including the governing board. Joshi et al. discuss various types of metrics to capture and explain the use of these instruments.