MBA-5121 v4

Nili, A., Tate, M., & Johnstone, D. (2019). The process of solving problems with self service technologies: A study from the user's perspective. Electron Commer Res, 19, 373-407.
This article describes problem-solving as a process rather than concentrating on the effectiveness of the outcomes.

Harms, M., Reiter-Palmon, R., & Derrick, D. C. (2020). The role of information search in creative problem solving. American Psychological Association, 14(3), 367-380.
This article explores the role information plays in creative problem-solving and its influence on performance in the decision-making process.

Jonassen, D. H. (2012). Designing for decision making. Education Tech Research Development, 60, 341-359.
Even though this article is somewhat dated, the content in the article is applicable because it draws the connection between decision-making and problem-solving, with an emphasis on diagnosis, design, negotiation, and situation assessment.