Cummings, T.G., & Worley, C.G. (2019). Organization development and change (11th edition). Cengage. Read Chapter 5: Diagnosing.
Read Chapter 6: Collecting, Analyzing, and Feeding Back Diagnostic Information. Access your RedShelf book in the Getting Started Module of the course or click on the Bookshelf link in the top navigation bar of the course.
León-Pérez, J. M., Sánchez-Iglesias, I., Rodríguez-Muñoz, A., & Notelaers, G. (2019). Cutoff scores for workplace bullying: The Spanish Short-Negative Acts Questionnaire (S-NAQ). Psicothema, 31(4), 482–490.
Sivakumar, K., & Lourthuraj, S. A. (2017). An integrative view of organizational diagnosis, emotional intelligence, organizational learning and knowledge management practices: Impact on KMP. IUP Journal of Knowledge Management, 15(2), 19–42.