PUB-7020 V2: Public Management Theory

Harrison, S. J., & Stupak, R. J. (1993). Total Quality Management: The Organizational Equivalent of Truth in Public Administration Theory and Practice. Public Administration Quarterly, 16(4), 416–429.
Public administrators are now being challenged to make their organizations leaner, meaner, and more flexible than ever before.

Karyotakis, K. M., & Moustakis, V. (2014). Total Quality Management and Change Management in Public Organizations. Singidunum Journal of Applied Sciences, 38–42. https://doi.org/10.15308/SInteZa-2014-38-42
This article provides a review of Total Quality Management (TQM) and Change Management in the Public Sector.

Antony, J., Rodgers, B., & Cudney, E. A., (2017) "Lean Six Sigma for public sector organizations: is it a myth or reality?" International Journal of Quality & Reliability Management, 34(9), 1402-1411. https://doi.org/10.1108/IJQRM-08-2016-0127
Although the use of LEAN Six Sigma (LSS) in private organizations is well accepted, its use in public organizations is still not widely accepted. This article investigates the question of whether or not, LEAN Six Sigma is a quality method that is appropriate for public organizations. Research finds that LSS is increasingly being used in public organizations in Europe and other parts of the world and its use will continue to expand.