Mohaghegh, M., & Furlan, A. (2020). Systematic problem-solving and its antecedents: A synthesis of the literature. Management Research Review, 43(9), 1033-1062. The study aims to verify the issues that favor a method for organizations to handle complex operational and strategic problems. Problem-solving examines looking to remove the symptoms or fix the causes.
Liu, J., Dwyer, T., Tack, G., Gratzl, S., & Marriott, K. (2021). Supporting the problem-solving loop: Designing highly interactive optimization systems. IEEE Transactions on Visualization and Computer Graphics, Visualization and Computer Graphics, IEEE Transactions on, IEEE Trans. Visual. Comput.Graphics, 27(2), 1764-1774. Here we see how algorithms have become important tools for detecting issues and problems in today’s business organizations. These algorithms are described as “black boxes” that use mathematical models to describe the problem and provide the information to find the solution.
Bhardwaj, G., Crocker, A., Sims, J., & Wang, R. D. (2018). Alleviating the plunging-in bias, elevating strategic problem-solving. Academy of Management Learning & Education, 17(3), 279–301. This article examines the consequences of not understanding the root problem we are investigating and not thinking about how to solve the problem appropriately.