Essential Counseling Skills: Practice and Application Guide Magnuson, S., & Norem, K. (2015). Essential counseling skills: Practice and application guide. Sage Publications. https://go.openathens.net/redirector/nu.edu?url=https%3A%2F%2Fsk.sagepub.com%2Fbooks%2Fessential-counseling-skills
Read pages 16-18, 51-53, and 65-66 under "Tour 2: Preparation for Departure: Building Relationships with Basic Listening Skills." To view the page numbers, select "Show page numbers."