TIM-7001 v5

Adamopoulou, E., & Moussiades, L. (2020). Chatbots: History, technology, and applications. Machine Learning with Applications, 2.
This article provides both a historic and present-day perspective of chatbots and its uses.

Ameen, N., Tarhini, A., Reppel, A., & Anand, A. (2021). Customer experiences in the age of artificial intelligence. Computers in Human Behavior, 114.
This article provides analysis on how artificial intelligence is reshaping the customer experience.

Ates, A. & Acur, N. (2022, November). Making obsolescence obsolete: Execution of digital transformation in a high-tech manufacturing SME. Journal of Business Research, 152, 336-348.
This article discusses an integrative framework to explain the interplay between the noncognitive dynamic capabilities, obsolescence, and digital transformation.

Balobaid, A., & Debnath, D. (2020). An effective Approach to cloud migration for small and medium enterprises (SMEs). 2020 IEEE International Conference on Smart Cloud (SmartCloud), Smart Cloud (SmartCloud), 7–12.
This document provides an overview of cloud deployment models and approaches.

Computer Weekly. (2020, August). Artificial intelligence is playing a growing role in modern software development, but how competent is AI at building applications that deliver the best possible customer experience?
This article outlines the role of AI software development in improving the customer experience.

Dikhit, R.S., (2020). How to go about migrating to the cloud. Open Source FOR You.
This document outlines some strategies for migrating to the cloud.

Cristescu, M.P., & Nerișanu, R.A. (2021). Sustainable development with Schumpeter extended endogenous type of innovation and statistics in European countries. Sustainability, 13(7), 3848.
In the economic growth models, technological progress is either exogenous or endogenous. This article presents a conceptual framework for an extension of endogenous growth models. The model can enhance economic growth by fostering creativity or knowledge and thus, the size of innovation, which is the main driver for economic growth in the model presented.