DHA-7005 v2

Pellerito, A., Berman, S., Ortiz, A., Cossais, C., & Mangum, C. D. (2023). Integrating quality improvement into healthcare operations: A system’s approach. Current Problems in Pediatric and Adolescent Health Care, 53(9). https://doi.org/10.1016/j.cppeds.2023.101464
This article takes your studies on systems thinking from theory to application in healthcare operations.

Rossiter, C., Levett-Jones, T., & Pich, J. (2020). The impact of person-centered care on patient safety: An umbrella review of systematic reviews. International Journal of Nursing Studies, 109, 120.
This article uses a systemic approach to explore patient-centered care.

Kahn, C., & Salzberg, C. (2019, March 8). The next generation of measuring patient experience. Health Affairs.
Health Affairs is a renowned peer-reviewed journal that offers insights related to health policy. This article focuses on measuring patient experience.

Cutler, D., Skinner, J.S., Stern, A.D., & Wennberg, D. (2019). Physician beliefs and patient preferences: a new look at regional variation in health care spending. Am Econ J Econ Policy,11(1),192-221. doi:10.1257/pol.20150421
This article evaluates variation from both the patient and physician perspectives and preferences and the relationship between quality of care.

Read Chapter 10 (pp. 253-258).
These 5 pages provide an excellent introduction to the concept of the “high-reliability organization” and what it means for patient safety.
Read Chapter 9 (pp. 233-251).
This chapter focuses on the extent to which patient expectations of providers are met.