PM-6020 v5

Nash, D., & Hann, D. (2020). Strategic conflict management? A study of workplace dispute resolution in Wales. ILR Review, 73(2), 411–430.
This article discusses the importance of conflict management and how it is important to resolve conflict before it escalates.

Teague, P., Roche, W., Currie, D., & Gormley, T. (2020). Alternative dispute resolution in Ireland and the US model. ILR Review, 73(2), 345–365.
The purpose of this study is to convey dispute resolutions in the workplace.

Project Management Institute. (2017). A guide to the project management body of knowledge (PMBOK® Guide)–Sixth Edition: Vol. Sixth edition. Project Management Institute.
A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is PMI's flagship publication and is a fundamental resource for effective project management in any industry.

• Review Chapter 3: The Role of the Project Manager and Chapter 13: Project Stakeholder Management