Scharlatt, H. (2016).
Resolving conflict: Ten steps for turning negatives into positives. Center for Creative Leadership. Retrieved from https://search.ebscohost.com/login.aspx?direct=true&AuthType=sso&db=cat01034a&AN=nu.EBC4575396&site=ehost-live&custid=natuniv
- After reading this short book, you will gain ten strategies for managing conflict.
Resolving Conflict: Ten Steps for Turning Negatives into Positives