Reid, D. H., Parsons, M. B., & Green, C. W. (2012). The supervisor's guidebook: Evidence-based strategies for promoting work quality and enjoyment among human service staff (Vol. 4). Habilitative Management Consultants, Inc.
Chapter 5: Monitoring Staff Performance
This chapter focuses on the essential role of performance monitoring in effective supervision. It emphasizes the need for systematic observation and tracking of staff behavior to ensure that performance standards are met consistently. The authors highlight the importance of using clear and measurable criteria, providing feedback based on data, and making adjustments to supervision based on the results. The chapter also offers practical strategies for monitoring staff performance in human service settings, ensuring both quality and efficiency in supervision.
Daniels, A., & Bailey, J. (2014). Performance management (5th ed.). Aubrey Daniels International.
Chapter 7: Measurement Tools: Necessary but not Sufficient for Behavior Chang
This chapter underscores the importance of measurement tools in performance management, while also noting that tools alone are not enough to bring about meaningful behavior change. It discusses how to integrate measurement tools with effective performance management strategies, ensuring that the data collected is used to drive decision-making and improve staff behavior. The authors explain that measurement is just one component of a comprehensive performance management system.
Chapter 21: Planning Reinforcement
In this chapter, Daniels and Bailey provide an in-depth exploration of how to strategically plan reinforcement to encourage desired behaviors. They emphasize the importance of tailoring reinforcement strategies to individual employees and aligning them with organizational goals. This chapter offers insights into different reinforcement schedules and how to implement them effectively to maintain motivation and performance over time.
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