The healthcare quality book: Vision strategies and tools (3rd ed.)Maulik S. Joshi, Elizabeth R. Ransom, David B. Nash, & Scott B. Ransom. (2014). The healthcare quality book: Vision strategies and tools (3rd ed.). Health Administration Press.
Read Chapter 6: Statistical Tools for Quality Improvement (Required).
Read Chapter 9: Measuring and Improving Patient Experiences of Care (Required).
