The healthcare quality book: Vision strategies and tools (3rd ed.)Maulik S. Joshi, Elizabeth R. Ransom, David B. Nash, & Scott B. Ransom. (2014). The healthcare quality book: Vision strategies and tools (3rd ed.). Health Administration Press.
Read Chapter 3: Variation in Medical Practice and Implications for Quality (Required)
Read Chapter 15: Organizational quality infrastructure. How does an organization staff quality (Required)
