The healthcare quality book: Vision strategies and tools (3rd ed.)Maulik S. Joshi, Elizabeth R. Ransom, David B. Nash, & Scott B. Ransom. (2014). The healthcare quality book: Vision strategies and tools (3rd ed.). Health Administration Press.
Read Chapter 4: Quality Improvement: The Foundation, Process, Tools, and Knowledge Transfer Techniques (Required).
Read Chapter 17: Implementing healthcare quality improvement (pp. 423-452).
