DHA-7005

Agency for Healthcare Research and Quality. (n.d.).
Go and type “the patient experience” in the search bar to bring up one of the largest sets of databases on this topic.

Waters, T. M., Daniels, M. J., Bazzoli, G. J., Perencevich, E., Dunton, N., Staggs, V. S., Potter, C., Fareed, N., Liu, M., & Shorr, R. I. (2015). Effect of Medicare's nonpayment for hospital-acquired conditions: Lessons for future policy. JAMA Internal Medicine, 175(3), 347–354.
This article discusses the impact of withholding payment as an incentive to improving quality of care.

Hospital consumer assessment of healthcare providers and systems. (n.d.). CAHPS hospital survey.
One of the most comprehensive surveys of providers and health care systems.

Rossiter, C., Levett-Jones, T., & Pich, J. (2020). The impact of person-centered care on patient safety: An umbrella review of systematic reviews. International Journal of Nursing Studies, 109, 120.
Further proof of the correlation between a caring environment and good outcomes.

Makary, M.A., & Daniel, M. (2016). Why medical error is the third leading cause of death in the U.S. British Medical Journal, 353, i2139
Discusses the implications of accidents as the third leading cause of death.

A national nonprofit organization driving a movement for giant leaps forward in the quality and safety of American health care. Collects and transparently reports hospital performance.