PM-4610 v1

Jitpaiboon, T., Smith, S. M., & Gu, Q. (2019). Critical success factors affecting project performance: An analysis of tools, practices, and managerial support. Project Management Journal, 50, 271–287.
An overview of factors and tools that support high quality in projects.

American Society for Quality. (2020). Fishbone Diagram.
When and how to use a cause-and-affect (fishbone or Ishikawa) diagram.

American Society for Quality. (2020). What is a flowchart?
Flowchart elements with examples.

American Society for Quality. (2020). What is an Affinity Diagram?
A review of what an affinity diagram is with practical examples on how and when to use.

McMahon, P. & Lane, J. D. (2001). Quality tools/techniques and the project manager. Paper presented at Project Management Institute Annual Seminars & Symposium, Nashville, TN. Newtown Square, PA: Project Management Institute.
A review of quality tools in project management.