Gillis, T., & IABC (2011). The IABC handbook of organizational communication: A guide to internal communication, public relations, marketing, and leadership. ProQuest Ebook Central Read Chapter 22: Public Relations Research and Planning
Read Chapter 23: Media Relations
Harrison, E. B., & Mühlberg, J. (2014). Leadership communication: How leaders communicate and how communicators lead in the today's global enterprise. ProQuest Ebook Central Read Chapter 12: Crisis Communication Strategies and Execution
Pieters, S., & Van Achte, T. (2018). Embracing informal stakeholder conversations for evidence-based crisis response: Two work processes based on crisis intelligence. Journal of Business Continuity & Emergency Planning, 11(4), 360–372.
Shirin, A., Shahin, S., & Shahram, T. (2018). Developing a conceptual model of the hospital incident command system (HICS) via quality improvement models in Iran. Journal of Research in Medical and Dental Science, 6(2), 257–268.
Sudhakar, G. P. (2018). Categorization of media vehicles in digital world. SCMS Journal of Indian Management, 15(2), 58-64. The article begins on page 58 of the journal
