Gillis, T., & IABC (2011). The IABC handbook of organizational communication: A guide to internal communication, public relations, marketing, and leadership. ProQuest Ebook Central Read Chapter 22: Public Relations Research and Planning
Read Chapter 23: Media Relations
Harrison, E. B., & Mühlberg, J. (2014). Leadership communication: How leaders communicate and how communicators lead in the today's global enterprise. ProQuest Ebook Central Read Chapter 12: Crisis Communication Strategies and Execution
Pieters, S., & Van Achte, T. (2018). Embracing informal stakeholder conversations for evidence-based crisis response: Two work processes based on crisis intelligence. Journal of Business Continuity & Emergency Planning, 11(4), 360–372.
Shirin, A., Shahin, S., & Shahram, T. (2018). Developing a conceptual model of the hospital incident command system (HICS) via quality improvement models in Iran. Journal of Research in Medical and Dental Science, 6(2), 257–268.