Ballard, D. J., da Graca, B., Nicewander, D., & Stauffer, B. D. (2019). Variation in medical practices and implications for quality. In D. B. Nash, M. Joshi, E. R. Ransom, & S. B. Ransom (Eds.), The healthcare quality book: Vision, strategy, and tools (4th ed., pp. 75-106). Health Administration Press. Read Chapter 3. Ballard et al. provides another perspective on the 6 Quality Aims as recommended by the Institute of Medicine.
Read Chapter 1. This chapter provides an overview of the six aims for quality healthcare delivery.
Read Chapter 13. Hospital boards have accountability in the performance of healthcare organizations and it is the duty of the health administrator to keep the board informed.
Read Chapter 12. Pugh offers guidance for healthcare leaders as to their responsibility in quality measures and improvement initiatives.