Mass Notification and Emergency Communication Bentley, R. E. (2013). Mass Notification and emergency communication. School Planning & Management, 52(1), 63–65.
This article provides a lived experience of a parent who received a mass notification of an emergency that was the incorrect message for the incident. The public safety director of a K-12 community underscores her process of why there is no single best practice for communications during emergencies since each can be vastly different in scope and type.