TIM-8210 v4

Saiz-Álvarez, J. M., & Olalla-Caballero, B. (2021). Quality management for competitive advantage in global markets. Business Science Reference.
This reference provides broad historical and background information examples for the impact of Quality Management on global markets across industries. It further provides a longitudinal view on its role in emerging technologies and industries.

• Read Chapter 1: The Role of Quality Management in Firm Performance.
• Read Chapter 2: Enterprise Quality Perception in a Changing Environment.

Javed, S., Rashidin, M. S., & Jian, W. (2021). Predictors and outcome of customer satisfaction: Moderating effect of social trust and corporate social responsibility. Future Business Journal, 7(1), 1-18.

Hammer. M. (1990, Jul). Reengineering work: Don’t automate, obliterate.. Harvard Business Review.

Stravinskiene, I., & Serafinas, D. (2020). The link between business process management and quality management. J. Risk Financial Management, 13(10), 225.

Michael Thames. (2014, Jun 27). Classical Guitar Making. [Video]. YouTube.

Cort Guitar and Basses. (2011, Jan 4).Cort Acoustic Guitar Factory Tour. [Video]. YouTube.

tutot2u. (2016, May 20). Quality Management - Introduction. [Video]. YouTube.

Ajit Panigrahi. (2020, Jul 26). The seven basic tools of quality. [Video]. YouTube.

ruchika sharma. (2013, Jun 14). The cost of poor quality. [Video]. YouTube.