TIM-8210 v4

Freeman, G. (2019). What is quality management and why does it matter? Quality Magazine.

Huang, C.-Y., Lee, D., Chen, S.-C., & Tang, W. (2022). A Lean Manufacturing Progress Model and Implementation for SMEs in the Metal Products Industry. Processes, 10(835).

Huang, Z., Jowers, C., Kent, D., Manshadi, A. D., & Dargusch, M. S. (2022). The implementation of industry 4.0 in manufacturing: from lean manufacturing to product design. The International Journal of Advanced Manufacturing Technology 121, pages 3351–3367

Shep Hyken: Customer Service & CX Expert. (2017, Sep 28). Five ways to create a customer focused mindset. [Video]. YouTube.

LeanSixSigmaPro. (2015, Jan 20). Introduction to DMAIC Part 2 measure phase v10. [Video]. YouTube.

EducationNC. (2018, Jul 18). Lean six sigma with legos. [Video]. YouTube.

Global Partners Training. (2015, May 18). Total customer focus - short POV. [Video]. YouTube.

LearnLoads. (2014, Feb 25). Workforce productivity. [Video]. YouTube.

Back to Basics: Breaking It Down. (2020). Asq.org.
This is a detailed example of a completed A3 report.

Brown, C. (2019). Why and how to employ the SIPOC model. Journal of Business Continuity & Emergency Planning, 12(3), 198–210.
Descriptive approach to developing the SIPOC diagram.

Mnich, J., & Matejun, M. (2021). Sources of Iso 9001 Quality Management System Requirements in management sciences. Organization & Management Quarterly, 53(1), 69–90.

Dyck, B., & Caza, A. (2022). Teaching multiple approaches to management to facilitate prosocial and environmental well-being. Management Learning, 53(1), 98–122.
This reading reviews the social responsibility of businesses to increase profits as to what managers consider effective management utilizing an unorthodox approach.

Mnich, J., & Matejun, M. (2021). Sources of Iso 9001 Quality Management System Requirements in management sciences. Organization & Management Quarterly, 53(1), 69–90.

Tejaningrum, A. (2019). Implementation the Trilogy Juran in SMEs business case study in Indonesia. <>IOP Conference Series: Materials Science & Engineering, 506(1), 1.
Interesting read that presents and discusses the importance of quality management and steps to follow for the successful implementation of a total quality management program based on its three main phases: Quality planning, quality control, and quality assurance.