TIM-8210 v4

Damschroder, L. J., Yankey, N. R., Robinson, C. H., Freitag, M. B., Burns, J. A., Raffa, S. D., & Lowery, J. C. (2020). The LEAP Program: Quality improvement training to address team readiness gaps identified by implementation science findings. Journal of General Internal Medicine, 1.
This is important because it provides an operational use-case for team and organizational design implications for QM training.

Fernandes Estanislau Vaz Ventura, P., Silva Cancio Velloso, I., & Alves, M. (2020). Influence of organizational culture in the quality management of a teaching hospital. Rev Rene, 21(1), 1–9.
This is an important reference for providing a specific use-case for some of the theoretical frameworks described in Kiran (2017). It also provides an example of an intangible benefit for QM practice within organizations.

Gordon, P. A., & Overbey, J.A. (2019). Advances in the technology of managing people: Contemporary issues in business. Emerald Publishing Limited.
This reference is important because it provides important information on the changing structure of organizations and teams and the implication of new or future technologies. It also explores the role of virtual teams.

• Read Chapter 1: Technology and Globalization: The Evolution of Human Interactions.

Kiran, D. R. (2017). Total quality management: Key concepts and case studies. Butterworth-Heinemann.
This reference is important because it provides an in-depth review of organizing a corporation or enterprise for quality and involving employees in the processes for continuous improvement. It provides a multi-level view on organization and team design, motivating people, and building processes to incentivize QM initiatives.

• Read Chapter 9: Organization for TQM
• Read Chapter 11: Total Employee Involvement

Pedulla, D. (2020, May 12). Diversity and inclusion efforts that really work. Harvard Business Review.
This reference is important because it provides important practical information on diversity, inclusion, and how to implement these programs within the scope of QM.

Michael Voss. (2012, Jan 12). Criteria for performance excellence framework. [Video]. YouTube.

Debbie Narver. (2019, Nov 30). Create a culture of performance excellence for sustainable performance improvement. [Video]. YouTube.

Defense Logistics Agency. (2016, Jun 8). Knowledge management. [Video]. YouTube.

Center for Government Excellence JHU. (2015, Dec 8). Talking about performance (without complicating it). [Video]. YouTube.