TIM-8210 v4

Khalilian, A. T., Ibrahim, O., & Nilashi, M. (2017). Integrated feedback control reporting for improving quality of technical service reporting in IT service management. Telematics & Informatics, 34(8), 1736–1771.
This is important because it provides case study examples for feedback and measuring effectiveness within the scope of IT service management.

Sánchez Peña, J. J., Fernández Vicente, E., & Ocaña, A. M. (2013). ITIL, COBIT and EFQM: Can They Work Together? International Journal of Combinatorial Optimization Problems & Informatics, 4(1), 54–64.
This is important because it provides a coherent analysis of how to combine and integrate multiple industry-leading frameworks.

Winkler, T. J., & Wulf, J. (2020). Effectiveness of IT service management capability: Value co-creation and value facilitation mechanisms. Journal of Management Information Systems, 37(2), 639.
This is important because it provides an applied value frame for IT service management.

Zaydi, O., & Nassereddine, B. (2021). A conceptual hybrid approach for information security governance. International Journal of Mathematics & Computer Science, 16(1), 47–66.
This is article is important as an alternate source because it considers ITSM in terms of ITIl, COBIT, and the combination thereof.

ITQMS. (2014, May 29). ITIL ecanpsulated process templates & tools to fast-track your IT process improvement project. [Video]. YouTube.