LibGuides: COM300: Week 4 Resources

Week 4 Required Resources

Textbook

Interpersonal Communication

Read Chapters 5, 8, 12.

Floyd, K. (2021). Interpersonal communication (4th edition). McGraw Hill.

Access your textbook via the Bookshelf tab in the top navigation bar of your course.

Articles, Videos, and Websites

Creating a Positive Communication Climate

Confirming and Disconfirming Communication
Organizational Communication Channel. (2021, February 15). Confirming and disconfirming communication [Video]. YouTube.
This video provides an insightful discussion on confirming and disconfirming communication responses. Confirming responses, such as direct acknowledgment and supportive feedback, foster trust/collaboration within groups, enhancing overall effectiveness. In contrast, disconfirming responses, like interruptions or irrelevant replies, create uncertainty/defensiveness, undermining group dynamics. It highlights practical strategies for improving communication and relationships in group settings, which is essential to understanding the impact of your communicative behavior.
Supportive and Defensive Climates from Jack Gibb
Organizational Communication Channel. (2021, February 22). Supportive and defensive climates from Jack Gibb [Video]. YouTube.
This video delves into Jack Gibb's defensive versus supportive communication climates framework and outlines its six contrasting pairs of communication styles. Defensive communication fosters counterproductive environments, causing members to defend themselves rather than advance group goals. Conversely, supportive communication encourages a collaborative and task-focused atmosphere. This resource provides practical tools to enhance group dynamics, reduce conflict, and promote effective teamwork by fostering a supportive communication climate.
Communication Accommodation Theory (CAT)
Popan, E. (2023). Communication accommodation theory (CAT). Salem Press Encyclopedia.
This article explores Communication Accommodation Theory, which explains how individuals adjust their verbal/nonverbal communication styles based on their speaker's social identity, context, and perceived differences. It provides a practical examination of how and why people adapt their communication and a nuanced understanding of the dynamics in effective interpersonal exchanges. Recognizing and applying its principles can enhance your communication competence, navigate diverse social interactions more adeptly, and foster better personal and professional relationships.

Emotion in Interpersonal Communication

Ep 29, Feelings First: How Emotion Shapes Our Communication, Decisions, and Experiences
Stanford Graduate School of Business. (2021, December 1). Ep 29, Feelings First: How emotion shapes our communication, decisions, and experiences. [Video]. YouTube.
This podcast discusses the significance of emotion in decision-making. Professor Baba Shiv explains that about 90-95% of decisions are influenced by the emotional brain, suggesting communicators should prioritize emotional engagement over purely rational arguments. Practical advice includes adapting communication to the audience's mindset and context, using humor and familiarity to build comfort, and managing personal stress to enhance effectiveness. It offers practical insights on audience analysis, the emotional impact on decision-making, and adaptive communication, all crucial for mastering interpersonal skills.

Deceptive Communication

How to Spot a Liar
TED. (2011, October 13). How to spot a liar | Pamela Meyer [Video]. YouTube.
In this talk, the author of "Liespotting," Pamela Meyer, explores the ubiquity and complexity of lying, providing insights into why people lie and how deception operates. By showcasing various examples and patterns of deception, she highlights the importance of distinguishing genuine from deceptive behavior. It underscores the prevalence of deception in human interaction, from social niceties to significant fraud and betrayal. It also provides practical tools for recognizing and addressing lies, fostering more honest and effective communication.

Optional Resources

ecrets and Lies: Involuntary Leakage in Deceptive Facial Expressions as a Function of Emotional Intensity
Porter, S., ten Brinke, L., & Wallace, B. (2012). Secrets and lies: involuntary leakage in deceptive facial expressions as a function of emotional intensity. Journal of Nonverbal Behavior, 36(1), 23–37.
The study investigates Darwin's hypothesis that specific facial muscle actions related to solid emotions are complex and cannot be consciously inhibited, resulting in "emotional leakage" during deceptive expressions. It provides empirical insights into the nonverbal cues and challenges associated with detecting deception, highlighting the complexities of facial expressions and emotional regulation in social interactions. Understanding these dynamics can enhance your ability to interpret and respond to others' emotions more accurately.