ABA634 Supervision and Management

Textbook

Daniels, A. & Bailey J. (2014). Performance management (5th ed.). Aubrey Daniels International. ISBN-13: 978-0-937100-25-7. 

• Chapter 9 - ABC Model of Behavior 

This chapter explores the Antecedent-Behavior-Consequence (ABC) model as a framework for analyzing and managing workplace behaviors. The authors detail how antecedents trigger behaviors and how consequences reinforce or deter those behaviors. The model provides a systematic approach for supervisors to identify and modify factors influencing performance. 

• Chapter 10: PIC/ NIC Analysis 

The authors introduce the Positive Immediate Certain/Negative Immediate Certain (PIC/NIC) analysis, a tool to assess the impact of consequences on behavior. By evaluating whether consequences are positive or negative, immediate or delayed, and certain or uncertain, supervisors can better predict and influence employee behavior. This analysis helps in designing interventions that maximize motivation and performance. 

Reid, D. H., Parsons, M. B., & Green, C. W. (2012). The supervisor's guidebook: Evidence-based strategies for promoting work quality and enjoyment among human service staff (Vol. 4). Habilitative Management Consultants, Inc. ISBN: 0964556251 

• Chapter 13 - Reducing Frequency of Non-Work Behavior 

This chapter provides evidence-based strategies for minimizing non-work behavior among staff while maintaining a positive work environment. The authors discuss proactive interventions, such as setting clear expectations, monitoring performance, and using positive reinforcement to encourage appropriate work behaviors. They emphasize balancing correction with positive interactions to ensure long-term improvement and workplace morale.