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ABA634 Supervision and Management

Module 5 Required Resources

Textbook

Daniels, A. & Bailey J. (2014). Performance management (5th ed.). Aubrey Daniels International. ISBN-13: 978-0-937100-25-7. 

  • Chapter 1: What is Performance Management: This foundational chapter introduces performance management as a systematic approach to influencing and improving workplace behavior. It highlights the importance of defining clear expectations, measuring outcomes, and applying reinforcement principles to achieve organizational objectives. 

Reid, D. H., Parsons, M. B., & Green, C. W. (2021). The supervisor's guidebook: Evidence-based strategies for promoting work quality and enjoyment among human service staff (Vol. 4). Habilitative Management Consultants, Inc. ISBN: 0964556251. 

  • Chapter 6: Positive Feedback: This chapter emphasizes the use of positive feedback to support proficient work performance. Supervisors are encouraged to provide consistent, specific, and meaningful feedback to reinforce desired behaviors and sustain high performance. 

  • Chapter 7: Special Recognition Procedures: Special recognition techniques, such as awards or public acknowledgment, are highlighted as tools to motivate staff and maintain long-term engagement. These strategies help create a positive workplace culture by celebrating accomplishments. 

  • Chapter 8: Correcting Non-Proficient Performance: This chapter provides strategies for addressing subpar performance, including clear communication, constructive feedback, and collaborative problem-solving. Supervisors are guided to implement corrective measures while maintaining a supportive environment.