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MGT351 v1

Module 1 Required Resources

Textbook

Krajewski, L.J., & Malhotra, M. K. (2025). Operations Management Processes and Supply Chains (14th Ed.). Pearson.

  • Chapter 1: Using Operations to Create Value 

This chapter is an introduction to the important role of operations in an organization. Operations are the underlying functions of the entire business and are one of the three main functions, including marketing and finance. Operations ultimately transform material and service inputs into products and service outputs.  

  • Supplement A: Decision-Making (pages 33 – 52) 

This supplement reading is important to understand since it discusses how operations managers make decisions as they manage processes and supply chains. Managers are called to make multiple decisions daily that have a direct impact on the company. Some decisions can be resolved with hard thinking and a quiet room, while others need a formal procedure. These procedures include break-even analysis, a preference matrix, a decision tree, and others.  

  • Chapter 2: Operations Strategy 

This chapter is important for understanding operations and how operations implement organization strategies and goals. Operation strategies are being built to develop a customer-driven company. Both long-term and short-term decisions are linked to operations to keep the company competitive. Core competencies are discussed; these are the unique resources and strengths that an organization's management considers when formulating strategies. (Fig 2.1)  

  • Chapter 3: Process Strategy and Analysis 

This chapter is important to understand the structure of processes in a service and in manufacturing. In a service process, the customer-contact matrix is reviewed and discussed. The product-process matrix is reviewed for a manufacturing environment. Also, understanding how to process strategy decisions and the implications for the operations is reviewed. The chapter ends by discussing how to define, measure, and analyze a process.

Your course textbook can be accessed via the DART eBook link in the Getting Started module.

Videos

Module 1 Optional Resources

PowerPoints