TIM-6010 V3

Pimentel, L., & Major, M. J. (2014). Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change. Total Quality Management & Business Excellence, 25(7/8), 763–775.
This article provides a definition of the balanced scorecard within a TQM context.

Gupta, V., & Chopra, M. (2018). Gauging the impact of knowledge management practices on organizational performance - a balanced scorecard perspective: Very informal newsletter on library automation. VINE Journal of Information and Knowledge Management Systems, 48(1), 21-46. Retrieved from https://proxy1.ncu.edu/login?url=https://www-proquest-com.proxy1.ncu.edu/docview/1995230480?accountid=28180
Optional Reading: This article provides information regarding the use of the balanced scorecard as an effective tool in a knowledge management strategy.

Manica, E., Manica, L., de Souza, L. T., & da Silva, S. (2017). Deployment of the balanced scorecard as a tool for measuring performance: The case of a technology company in Brazil. Business Management Dynamics, 7(6), 8.
This article provides an example of how a Brazilian Technology Company utilized the balanced scorecard in its operations.

Quesado, P., Aibar Guzmán, B., & Lima Rodrigues, L. (2018). Advantages and contributions in the balanced scorecard implementation. Intangible Capital, 14(1), 186.
This article provides information regarding the benefits of utilizing the balanced scorecard.

Botezatu, M. A., Pirnau, C., & Ciocardia, R. M. C. (2019). A modern quality assurance system - condition and support to an efficient management. TEM Journal, 8(1), 125–131.
This article describes how quality metrics and criteria must be considered as part of project planning and implementation.