TIM-8430 V2

Pachory, A. (2019). Mastering the seven dimensions of the business/technology alignment. ProQuest Ebook Central.
Read Chapter 7: The Tactical Touch.
This chapter discusses the organization’s need to honor promises made to its customers through a clear demonstration of results in a positive state achieved through tactical alignment and synchronization between business and information technology.

Kock, N. (2007). Business process modeling approaches and diagrams. In Systems analysis & design fundamentals: A business process redesign approach (pp. 79-106). SAGE Publications, Inc.
This chapter provides information about business process modeling approaches and diagramming techniques. Different tools and symbols to implement the communication of process to others are described with best practices noted.

Dennis, A., Wixom, B. H., & Tegarden, D. (2012). Systems analysis and design with UML (4th ed.). Wiley.
Access this text using the steps described here https://ncu.libanswers.com/faq/333013
Chapter 4 (Business Process Functional Modeling) details the process used to determine applicable business processes and use cases.

Lucidchart.com (n.d.). BPMN & BPMN 2.0 tutorial.
This tutorial provides a walkthrough of how to create business process models using proper business process model notation.