Skip to Main Content

CJ-7101 v1

Week 6 Resources

Administration and Management in Criminal Justice: A Service Quality Approach

Allen, J.M., & Sawhney, R. (2019). Administration and management in criminal justice: A service quality approach (3rd ed.). Sage Publications.

Read Chapter 8.

This chapter explains the ideas of communication and the communication process, along with the different communication channels.

Access your textbook via the Bookshelf tab in the top navigation bar of your course.