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CJ-7101: Management Issues in Justice Agencies

Week 6 Resources

Administration and Management in Criminal Justice: A Service Quality Approach

Allen, J.M., & Sawhney, R. (2019). Administration and management in criminal justice: A service quality approach (3rd ed.). Sage Publications.

Read Chapter 8.

This chapter explains the ideas of communication and the communication process, along with the different communication channels.

Access your Redshelf book in the Getting Started module of the course or click on Bookshelf in the top navigation bar of the course.