PUB-5007: Quality Management in Public Administration

Seunghee, H., & Jungsuk, O. (2020). The importance of quality management implementation in public sector and role of behavioral quality management practice. Seoul Journal of Business, 26(1), 21–48.
In this article, the relationship between the implementation of total quality management and the performance changes in the public sector.

Soltani, E., & Wilkinson, A. (2020). TQM and performance appraisal: Complementary or incompatible? European Management Review, 17(1), 57–82.
This article focuses on performance management to determine the effectiveness of process improvement methods such as total quality management and its derivatives.