PUB-5007: Quality Management in Public Administration

Hadijaya, Y., Nasution, I., & Suhairi, S. (2019). Implementation of the balanced score card to achieve strategic goals in the State Islamic Religious Colleges. Journal Pendidikan Islam, 7(2), 281–301.

Howard, T. A. (2019). Public agencies challenges of talent management: An exploratory qualitative study [ProQuest Information & Learning]. In Dissertation Abstracts International Section A: Humanities and Social Sciences, 80,12–A).

Nikoleizig, L., Schmukle, SC., Griebenow, M., & Krause, S. (2021). Investigating contributors to performance evaluations in small groups: Task competence, speaking time, physical expressiveness, and likability. PloS One, 16(6), e0252980.
This article is interesting because it highlights the impact of performance evaluations in small team settings.

Brewer, A., Osborne, M., Mueller, A. S., O’Connor, D. M., Dayal, A., & Arora, V. M. (2020). Who Gets the Benefit of the Doubt? Performance Evaluations, Medical Errors, and the Production of Gender Inequality in Emergency Medical Education. American Sociological Review, 85(2), 247–270.
This article is useful because it focuses on possible inequalities that may be created due to outdated performance evaluations.