MHA-5005

Anderson, S. T., & Smith, J. S. (2018). Understanding hospital quality: The case of cumulative and balanced quality. The Service Industries Journal, 38(3-4), 182-200. doi: 10.1080/02642069.2017.1387247.
Hospital productivity must be balanced with the quality of services provided to patients and patients’ perceptions of the communications provided by physicians and nurses to them and their responsiveness to patients’ needs and concerns. Failure to do has a financial impact on the hospital organization.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Fact Sheet (2021, March). Centers for Medicare and Medicaid Services.
This resource provides background on the HCAHPS survey for patients who received hospital care. The fact sheet includes how the survey impacts the value-based purchasing reimbursement program that contributes to the hospital’s financial status.

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Summary of Survey Results (2016, January-December). Centers for Medicare and Medicaid Services.
The summary of survey results provides an example of how state and national average scores are calculated from which hospitals compare their individual survey scores.

Stiefel, M., & Nolan, K. (2012). A guide to measuring the Triple Aim: Population health, experience of care, and per capita cost. IHI Innovation Series White Paper.
Seminal articles provide look-back opportunities for researchers when studying the current status and future recommendations for assessing healthcare quality. The Institute for Healthcare Improvement published this white paper to provide a guide to healthcare leaders in their goal to improve the patient experience, increase access to healthcare for all populations, and to reduce the cost of health care.