MBA-6010

ASQ (n.d.). What is Total Quality Management (TQM)?
ASQ exists to empower individuals and communities of the world to achieve excellence through quality and is “committed to providing enhanced expertise, professional networks, tools, and solutions to help our members advance their products, services, and industries” (https://asq.org/about-asq, 08/04/2021). This piece defines and explains the concept of TQM.

Cătălin, S. H., Bogdan, B., & Dimitrie, G. R. (2014). The existing barriers in implementing total quality management. Annals of the University of Oradea, Economic Science Series, 23(1), 1234–1240.
The authors take the position that TQM implementation requires a holistic approach of quality organization-wide involving a procedural approach that considers the strategic aspects of the continuous improvement of quality. The focus of this study is identification and presentation of the main reasons that prevent implementation of total quality management system and achieving quality.

Kar, S. (2017). Total Quality Management and its applications for business growth. Globsyn Management Journal, 11(1/2), 55–58.
Kar offers a perspective on TQM with respect to its relevance in the modern competitive environment detailing the what, why, and the critical considerations.

Paraschivescu, A. O., & Captrioara, F. M. (2014). Strategic quality management. Economy Transdisciplinarity Cognition, 17(1), 19–27.
SQM, defined and are described seven basic concepts, is proposed as the new quality management strategy of the organization as well as management through quality. The authors described the contributions of Deming, Juran, Crosby, Feigenbaum, Ishikawa, and Garvin on the development of Strategic Quality Management (SQM).

Capsim. (n.d.) Capstone Team Members Guide.
The Capstone Team Members Guide is a concise information manual about the structure of the simulation, how to participate, and knowing performance outcomes. As information, the manual explains the industry context, consumer demand, and the market structure. On how to participate, the manual mentions the three critical foci of successful performance. Performance outcomes are the reports the simulation provides each competitor about its decisions and competition as a whole.

Goel, S. (2016). Financial ratios (First edition.). Business Expert Press.
Owners/Investors, management, and lenders require information to measure, compare, and evaluate an organization’s strength, operations, and sustainability. Financial ratios are this information. Each group has its own set of ratios. Each group must be able to converse with the other two groups. This text provides identification, description, formula, and explanation of financial ratios. This text is the learner’s first source on ratios.