PUB-5000 V4: Introduction to Public Administration

Box, R. C. (2017). Into a new regressive era: Implications for public administration. Public Integrity, 19(6), 576–592. https://doi.org/10.1080/10999922.2017.1344515
This article explores societal impacts on public administration such as the recent political shifts toward regressive policymaking in the United States.

Cox, R. W. (2020). Public administration in theory and practice. Routledge, Taylor & Francis Group.
Read Part III: The Managerial Toolkit, Chapter 9: Transboundary Interactions (pp. 200-215).
Read Chapter 12: Strategic Management (pp. 245-260).
These chapters explore the intergovernmental context and governmental factors that comprise the environment for public administration.
Access the Redshelf book from your course, in the Getting Started module or from the Bookshelf link, on the top navigation bar.

Henry Wai Leong Ho. (2019). What makes customers satisfied with the local government agency: A case study in rural Michigan. Journal of Rural & Community Development, 14(4), 132–153.
This article sheds light on the expectations of the public by reporting the findings from a study on satisfaction with the services of a local government agency.