Cox, R. W. (2020).Public administration in theory and practice. Routledge, Taylor & Francis Group.
Read Chapter 10: Cultural Competence (pp. 216-233).
Read Chapter 11: Citizen Engagement (pp. 234-244).
These textbook chapters shed light on the importance of stakeholder engagement and understanding for effective public administration. Access the Redshelf book from your course, in the Getting Started module or from the Bookshelf link, on the top navigation bar.
Moskowitz, R. L. (2018). Policies for aging Americans: A look at public opinion and the role of government. Generations, 42(4), 34–41. This article provides insight into the complexity of understanding one stakeholder group.
Nost, E., Gehrke, G., Poudrier, G., Lemelin, A., Beck, M., & Wylie, S. (2021). Visualizing changes to US federal environmental agency websites, 2016-2020. PloS One, 16(2), e0246450. https://doi.org/10.1371/journal.pone.0246450 This article presents you with an illustration of the impact of web design on stakeholder engagement and understanding of environmental issues.
Uzochukwu, K., & Thomas, J. C. (2018). Who engages in the coproduction of local public services and why? The case of Atlanta, Georgia. Public Administration Review, 78(4), 514–526. This article presents you with an illustration of local government engagement with stakeholders to implement services.