TIM-8210 v4

Anthopoulos, L., Reddick, C. G., Giannakidou, I., & Mavridis, N. (2016). Why e-government projects fail? An analysis of the Healthcare.gov website. Government Information Quarterly, 33(1), 161–173.
This is important because it provides a case-study vignette for software QM and quality control in the public sector.

Chen, Y., Wu, L., & Zhai, Q. (2019). Does iso 9000 certification benefit services firms? Sustainability 2019, 11(21), 5886

Gordon, P. A., & Overbey, J.A. (2019). Advances in the technology of managing people: Contemporary issues in business. Emerald Publishing Limited.
This reference is important because it provides Agile methodology applications in technology organization, while also considers new or emerging technological innovation considerations, such as artificial intelligence.

• Read Chapter 5: Advanced IT: Improve Workplace Productivity with Balanced Scorecard Actions, pages 51-59.

Hohl, P., Klünder, J., van Bennekum, A., Lockard, R., Gifford, J., Münch, J., ... & Schneider, K. (2018). Back to the future: Origins and directions of the “Agile Manifesto”–views of the originators. Journal of Software Engineering Research and Development, 6(1), 15.
This is important as an alternate background source for understanding the application of the “Agile Manifesto”.

Kiran, D. R. (2017). Total quality management: Key concepts and case studies. Butterworth-Heinemann.
This reference is important because Chapter 34 provides an in-depth overview of the ISO 9000 standards series.

• Read Chapter 34: ISO 9000 Quality Systems.

Leveson, N. (2020). Are you sure your software will not kill anyone? Using software to control potentially unsafe systems requires the use of new software and system engineering approaches. Communications of the ACM, 63(2), 25–28.
This is important because it provides a framework for managing system risk in software development.

Maassen, M. A. (2018). Opportunities and risks of the Agile software development management in the IT field. Case study: IT companies between 2009-2018. Review of International Comparative Management / Revista de Management Comparat International, 19(3), 234–243.
This is an important article because it provides a private sector case study in QM and Agile.

McMichael, B., & Lombardi, M. (2007). ISO 9001 and Agile Development. Agile 2007 (AGILE 2007), Agile Conference (AGILE), 2007, 262–265.
This is important as an alternate resource that considers both ISO 9000 and Agile in tandem.

Stewart, J. (n.d.). The cost of quality: a self-check exercise. Productivity and Total Quality Management.

Taye, G. D. & Feleke, Y. A. (2022). Prediction of failures in the project management knowledge areas using a machine learning approach for software companies. SN Applied Sciences 4, Article number: 165.

Zaydi, O., & Nassereddine, B. (2021). A conceptual hybrid approach for information security governance. International Journal of Mathematics & Computer Science, 16(1), 47–66.
This is article is important as an alternate source because it considers ITSM in terms of ITIl, COBIT, and the combination thereof.

CMSHHgov. (2014, Feb 19). Introduction to quality management. [Video]. YouTube.

QualityGurus. (2016, Aug 20). Design for x - ASQ CQE exam prepararion. [Video]. YouTube.

PMC Lounge. (2019, May 16). Quality control measurements - outputs of control quality process. [Video]. YouTube.

Asia Quality Focus. (2017, Jun 16). 5 ways quality control inspectors use qc checklists. [Video]. YouTube.

UTS Software Engineering. (2015, Dec 9). Process improvement six sigma. [Video]. YouTube.

Simplilearn. (2020, May 6). Lean six sigma in 8 minutes. [Video]. YouTube.

TNCPE. (2020, Apr 16). #Excellenceatadistance, episode 2: The baldrige excellence system. [Video]. YouTube.

The MN Gov. Council on Developmental Disabilities. (2015, Nov 9). Quality and the balrige framework. [Video]. YouTube.

Parkinson, M. (2018). A Trainer’s Guide to PowerPoint: best practices for master presenters. Association For Talent Development.

Use this for your Module 2 Lesson 4 assignment.

• Read Chapter 3: “Storyboards for Faster Design.” This chapter includes tips for planning your presentation and a series of sample slides.
• Read Chapter 4: “Render: PowerPoint Tips, Tricks, and Secrets.” This chapter includes tips on style and principles of design. The rendering style should be consistent with the audience, subject matter, and the emotions you want to elicit. Avoid amateur aesthetics and avoid making a bad first impression.
• Read Chapter 5: “Render: Design Principles for Professional Slides.” This chapter is useful for accessing a hybrid of the traditional design elements and principles that are optimized for PowerPoint for professional presentations.