TIM-8210 v4

de Menezes, L. M., & Escrig, A. B. (2019). Managing performance in quality management: A two level study of employee-perceptions and workplace-performance. International Journal of Operations and Production Management.
This article is important because it provides a higher-level perspective on how QM practices are perceived by employees. For an effective stategy, QM intervention must be endorsed, championed, and adopted at all levels to endure in the workplace.

Beauregard, M. (2021). Total quality management exercises 1. (n.d.).

Dorian, U., & Gaspar, M. (2018). Quality management in cloud services using remote assistance – a literature review. Procedia - Social and Behavioral Sciences, 238, 607–614.
This reference is important because it provides an overview on how quality management principles can be employed to best provide cloud services for software products in support of end-user customer or stakeholder(s).

Gill, S. S., & Buyya, R. (2020). Failure management for reliable cloud computing: A taxonomy, model, and future directions. Computing in Science & Engineering, 22(3), 52–63.
This reference is important because it provides insight into approaches towards QM as applied to software reliability in the current and emerging environment dependent on cloud computing, shared infrastructure.

Kiran, D. R. (2017). Total quality management: Key concepts and case studies. Butterworth-Heinemann.
This reference is important because Chapter 26 provides details on Failure Mode and Effects Analysis (FMEA) with a specific focus on software development and failure-fault tolerance techniques. Chapter 4 provides an overview of the core tenants of leadership in QM.

• Read Chapter 4: Leadership and TQM.
• Read Chapter 26: Failure Modes and Effects Analysis.

Mascia, A. (et al). (2020, Aug 11). A failure mode and effect analysis (FMEA)-based approach for risk assessment of scientific processes in non-regulated research laboratories. Accreditation and Quality Assurance 25(311-321).

Min, S. & Jang, H. (2021). Case study of expected loss failure mode and effect analysis model based on maintenance data. Applied. Sciences, 2021, 11(16), 7349.

Ponsignon, F., Kleinhans, S., & Bressolles, G. (2019). The contribution of quality management to an organization’s digital transformation: a qualitative study. Total Quality Management & Business Excellence, 30, S17–S34.
This reference is important because it provides a multinational view of QM in technology that is not isolated to software development only.

OSVEA TV. (2015, Apr 29). Why a process focus?? [Video]. YouTube.

Lean Strategies International LLC. (2016, May 31). The Seven basic quality tools. [Video]. YouTube.