Global Logistics and Supply Chain Management
Mangan, J., Lalwani, C. C., & Calatayud, A. (2020). Global Logistics and Supply Chain Management (4th ed.). Wiley Global Education US.
- Chapter 8 (Customer Service in Logistics Service Providers): In recent years providers of logistics services have grown both in scale and in terms of the services that they provide. Increasingly many companies no longer perform many of their own logistics activities. We will look at the range of such logistics providers, the various services that they provide, and in particular how organizations go about selecting such companies. Traditionally the only services provided were transport, warehousing, and customs clearance. This, however, has expanded to encompass a raft of other activities.
- Chapter 9 (Facilitation of International Freight Flows): We will focus on concepts and processes associated with international trade. Supply chains are often stretched along multiple geographies, requiring raw materials, intermediate inputs, and final products to be transported internationally. Ensuring clarity around who is responsible and accountable for the freight at the different stages along the supply chain is important, and we will detail how this is enabled via the use of Incoterms. Moreover, we will also discuss the documentation that typically accompanies in-transit freight and the efforts underway to facilitate a more efficient movement of freight internationally through the elimination of bureaucracy and other barriers.
