Public service and good governance for the twenty-first century – Chapter 1This chapter discusses current factors in the public sector environment such as a changing workforce, critiques of unresponsive agencies, regulatory challenges, rapid technological change, fiscal and political stress, and the overall growing dissatisfaction and distrust surrounding governance in the U.S. The chapter is helpful to students as it provides an insightful overview of government’s complex environment and significant challenges that public agencies and their staff face.