Reid, D. H., Parsons, M. B., & Green, C. W. (2021). The supervisor's guidebook: Evidence-based strategies for promoting work quality and enjoyment among human service staff (Vol. 4). Habilitative Management Consultants, Inc. ISBN: 0964556251.
Chapter 3: Specifying Staff Work Responsibilities: This chapter emphasizes the importance of clearly defining job roles and expectations to ensure staff understand their duties and the criteria for success. By using behavior-based approaches, supervisors can enhance the consistency and reliability of staff performance, ensuring both organizational and personal goals are met (Bailey & Burch, 2010).
Chapter 4: Training Work Skills to Staff: Chapter 4 shifts to training work skills, highlighting evidence-based strategies to effectively teach staff the necessary skills for their roles. The authors advocate for structured training programs that involve clear instructions, modeling, and practice opportunities, ensuring staff gain competency. This approach aligns with organizational behavior management (OBM) principles, where supervisors provide ongoing feedback and reinforcement to maintain high performance standards
(Textbook can be accessed under the Getting Started module)
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