Reid, D. H., Parsons, M. B., & Green, C. W. (2021). The supervisor's guidebook: Evidence-based strategies for promoting work quality and enjoyment among human service staff (Vol. 4). Habilitative Management Consultants, Inc. ISBN: 0964556251.
Chapter 10: Resolving Common Performance Problems: Overview: This chapter outlines a systematic approach for identifying and addressing staff performance problems in human service organizations. It emphasizes proactive communication, data-based decision-making, and reinforcement-based solutions to improve staff behavior. This is critical for supervisors aiming to maintain high-quality services and staff satisfaction.
Chapter 11: Reducing Absenteeism: Reid, Parsons, and Green discuss strategies for minimizing staff absenteeism by analyzing patterns, addressing underlying causes, and implementing reinforcers for consistent attendance. Practical interventions, such as attendance tracking and creating a supportive work culture, are highlighted. Supervisors benefit by learning how absenteeism affects service delivery and how to effectively mitigate it.
Chapter 12: Resolving Problems with Staff Provision of Consumer-Teaching Services: This chapter focuses on addressing issues where staff fail to deliver high-quality teaching services to consumers. It includes guidelines for skill assessments, retraining, and ongoing supervision to ensure adherence to established protocols. Supervisors gain valuable insights into enhancing staff performance to meet client needs.
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