HRM-5010 v2

Van Gramberg, B., Teicher, J., Bamber, G. J., Cooper, B. (2020). Employee voice, intention to quit, and conflict resolution: Evidence from Australia. ILR Review, 73(2), 393-410.
This article provides insights into a study conducted in Australia regarding the correlation of employee voice and employees' intentions to quit after conflict situations. The authors provide recommendations for improving workplace dispute resolution that they believe offer mutual gains for stakeholders.

Caputo, A., Ayoko, O. B., & Amoo, N. (2018). The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles. Journal of Business Research, 89, 10–20.
This study examines the effect of cultural intelligence (CQ) in the relationship between individual cultural orientations and the choice of a conflict management style. The study offers novel empirical evidence for the important role that cultural intelligence has in managing conflict for increased productivity and performance in diverse international environments.

Teague P., Roche W., Currie D., & Gormeley, T. (2020). Alternative dispute resolution in Ireland and the US Model. ILR Review, 73(2), 345-365.
This article examines whether organizations in Ireland are following their counterparts in the United States and adopting advanced conflict management innovations inspired by alternative dispute resolution. The focus is on organizations' general patterns to change conflict management practices and adopt an evolutionary approach to workplace conflict management.

Younyonng, C., & Junghee, H. (2018). Job satisfaction and work productivity: The role of conflict-management culture. Social Behavior & Personality: An International Journal, 46(7), 1101–1110.
This article emphasizes how a conflict-management culture is a fundamental factor affecting job satisfaction and workplace productivity. The authors examined the effect of conflict-management culture on individual-level job satisfaction and productivity at work by analyzing data collected from bank tellers in the USA and Korea.